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Privacy Policy

OUR COMMITMENT

MSDC respects and considers the protection of your privacy paramount. We are committed to protecting your privacy whether you are browsing for information, registering for program participation, or making a donation online through our website. The handling of all personal information by MSDC is governed by the Freedom of Information and Protection of Privacy Act (ON) and the Personal Information Protection and Electronic Documents Act (Canada).

SCOPE

This privacy policy outlines the principles and guidelines MSDC will follow in the collection, use, disclosure, storage and security of personal information collected from all sources. This may include but is not limited to information collected from our website, applications, consultations, and correspondence, as well as in the management of MSDC, its employees, volunteers, members, directors, and resources. The application of this privacy policy is subject to the requirements and provisions of applicable federal and provincial privacy
legislation and any other applicable legislation or regulations.

WHAT IS PERSONAL INFORMATION

Personal information is any information that can be used to identify you as an individual, including your name, address, email, telephone number, credit card details, phone number, age, personal history and any other personally identifiable information you choose to provide MSDC.

YOUR CONSENT

MSDC collects, uses and discloses personal information only with the consent of the individual, or as otherwise allowed by law. Generally, MSDC will advise individuals of the purpose of any personal information being collected either before or at the time of collection, which typically occurs when a person:

  • registers to participate in our programs;
  • registers to attend MSDC activities or events;
  • applies for or request information;
  • signs up for a newsletter, or
  • makes a donation.

MSDC will use this information needed to fulfill your request, respond to your inquiries, and ensure that you are kept up-to-date about our activities.
Personal information will not be used or disclosed for any new purpose without first identifying the new purpose and providing notice to or obtaining the consent of the individual, as applicable, unless permitted by law.
Consent to the collection, use, or disclosure of personal information may be express, deemed or implied, as appropriate.

COOKIES/TRACKING TECHNOLOGY

Our website uses cookies. Cookies are generally used to make it more convenient for users to move around our websites. If you choose, they may be used to ‘remember’ your password and make it easier and faster to log-in to certain sites. These types of cookies are stored on your computer’s hard drive. Personal information cannot be collected via cookies and other tracking technologies, however, if you previously provided personally identifiable information, cookies may be tied to such information.

DONOR’S BILL OF RIGHTS

MSDC respects the rights of our donors as outlined in the Donor Bill of Rights. The Donor Bill of Rights also includes the Principles of the E Donor Bill of Rights stipulating your rights as an online donor. For all online financial transactions involving donations, our system uses up-to-date security protocols through CanadaHelps guaranteeing the utmost security and confidentiality of the handling of your personal information.
All access to participant information, and donor financial information is strictly limited to professional staff who process that data. We offer donors the option to make their donation online through CanadaHelps’ Merchant Services processing which independently maintains the highest level of security. MSDC does not store, nor do we have access to, your credit card information, financial institution account numbers, or other data relating to your finances submitted through CanadaHelps’ Merchant Services.

HOW WE USE YOUR INFORMATION

MSDC will not publish, sell, trade, rent or share your contact information without your explicit consent. We will use your contact information (e-mail, telephone number and address) for these following specific purposes only:

  • Communications with program participants;
  • Distributing receipts for donations;
  • Requesting updated contact or giving information;
  • Thanking donors for their gifts;
  • Informing donors about upcoming campaigns and activities;
  • Internal analysis and record keeping;
  • Reporting to relevant government agencies (not for public inspection); and
  • Sharing changes to this policy.

Unless a donor or a participant explicitly chooses to remain anonymous, we will publicly recognize their donation or participation. In all other cases MSDC will assume all participants and donations can be publicly acknowledged.

Comments given in forms may be used in promotional materials while comments sent to us via email, fax or telephone are kept confidential, unless permission is otherwise provided.

DISTRIBUTION OF INFORMATION

Your information is never provided to any outside parties for any purposes. MSDC does not share, sell, license or rent your personal information to any third parties. At any time, you can request MSDC to keep your information anonymous, or remove your personal information from our records by contacting info@realmuskoka.com or in writing to Muskoka Steamships & Discovery Centre, 275 Steamship Bay Rd, Gravenhurst, ON, P1P 1Z9.

We are obligated to share information with governmental agencies in fraud prevention or investigation. We may do so when:

  • permitted or required by law; or
  • trying to protect against or prevent actual or potential fraud or unauthorized
transactions; or
  • investigating fraud or criminal activity which has taken place.

YOU HAVE A CHOICE

You may choose not to use the Internet to provide personal information to us. You can contact us by telephone: 705-687-2115, by mail, or in person at our offices at the Muskoka Steamships & Discovery Centre, 275 Steamship Bay Rd, Gravenhurst, ON.

CONTACT US

If you have questions concerning this Statement, or if you wish to be removed from our email/mail contact lists, please email us at info@realmuskoka.com or in writing to Muskoka Steamships & Discovery Centre, 275 Steamship Bay Rd, Gravenhurst, ON, P1P1Z9. Inquiries and donations may also be sent directly to us at the address above, or by calling 705-687-2115 during regular work hours.

MSDC reserves the right to make changes to this policy. Any changes to this statement will be published.